frequently asked questions

FREQUENTLY ASKED QUESTIONS

What is eCarra?

eCarra is a 100% ecoluxe car and driver service. our mission, reduce emissions in the best electric cars in the world. ridsharing has grown very popular in today's tech centric culture and so has emissions! so, you ride in the best cars, we drive you anywhere you want and together we reduce pollution! 


Are eCarra drivers background checked?

Yes, we call them specialist because they do more than drive. we've probe and tested every specialist to make sure the end  result is you having an amazing experiences, if not your trip is on us!   


How does the pickup and drop off work?

Pick up and drop off is easy.  Simply enter your pickup and drop off address when you reserve your ride in the app.  A specialist will contact you a few minutes before your pick up time to go over details. We provide a complete door-to-door service for all of our passengers!


If I have additional questions, who can I talk to?

Give us a call anytime at 972.885.7885 or send us an email ridesthatmatter@eCarra.com  


Are drivers allowed to drive there own vehicles?

No, eCarra specialist utilize company branded vehicles and are not allowed to drive their own vehicles.  Each vehicle operated by eCarra is insured in accordance with Texas insurance requirements.