Please feel free to reach out - we’re here for you!
Live support: M-F 5 am - 5 pm and S-S 8 am - 10 pm
In-app chat: look for the conversation bubble in the top left corner of the eCarra app
Text or phone: (972) 885-7884
You may experience client support response delays outside of these hours, but you will continue to have round-the-clock access to your assigned driver in keeping with your reservation time, be it 3:30 in the afternoon or morning!
For you night owls and early morning riders: rides starting between 11 pm - 7 am must be scheduled before 5 pm. Remember to pre-schedule for best experience!